" Go for the bigger emotion. If you're not sure whether they are feeling annoyed or angry - go with angry. They can always come back with "Well, no, it's not that bad... I'm just very irritated..."
Have a good day."
Сложная гамма эмоций, и что-то сразу столько ассоциаций с вышесказанным.
а уже 2018
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